The Future, Spatially Aware.
Uberizing a remote caregiver workforce
Overview
CareConnect is a solutions provider for healthcare staffing agencies.
With powerful integrated solutions for health organizations and the caregiver workforce, CareConnect has built a foundational platform that facilitates recruitment and placement of remote caregivers, as well as tools to retain and support care givers with training and compliance tools.
The Challenge
How do we optimize care staffing agencies caregiver roster while also maximizing their work schedules?
The Care industry relies on staffing agencies to assign shifts to their caregiver workforce for insurance approved clients. Traditionally, this was done with analog agency management systems that required a lot of human interaction.
This reliance on human decision making led to huge inefficiencies in the operations of the agencies with agency staff spending a lot of time on the phone.
A lack of expose to the full pool of available caregivers would also fuel natural human behaviors leading to agency workers and caregivers forming relationships and alliances. A bias that would impact maximizing the caregiver pool within these agencies.
Our Solution
Intelligent matching aimed at rewarding proactive caregivers.
Traditionally caregiver matching was simply done based on availability. For our solution, we wanted to take it many steps further.
Proximity to shift locations at the shift time meant that caregivers could string together multiple shifts and minimize travel between them. With consistency often being an issue, any history a client has with a caregiver would also increase matching probability.
Beyond attribute matching, we also leveraged caregiver behaviors to increase probability of shift acceptance. Time trends for accepting shifts, preferred locations, and types of client would all factor in to an automated matching and invite system. This would ensure more volume of shifts fulfilled and focus agency staffs energy on problem shifts and restaffing cancellations.
Constant contact with constant support
A key user in our ecosystem is the caregiver, who we studied to decipher a fluid lifestyle often intertwined with other roles and responsibilities.
By enabling caregivers to maximize their working calendar, as well as offer additional support such as same-day pay, remote training, and tools to help maintain work compliance, we were able to develop a beneficial support mechanism to help make CareConnect the preferred choice for caregivers, and to the agencies that employ them.
Data Ingestion
Newly approved shifts from insurance providers are ingested into the agency system
AI matching
Algorithms find the best matches to shifts and automated invitations are sent in timed waves
Automation
Incoming request can automatically assign the shift, or can be manually accepted after review
Results
Over the course of our engagement developing the CareConnect platform, it has evolved from shift matching to also include comprehensive caregiver compliance management, caregiver remote training, and even the ability to tap into pay day early with advance payments. The results speak to a happier workforce, and better business for the staffing agencies.
850 > 170
Projected possible reduction in caregiver pool delivered through AI insight driven optimizations, while still servicing the same volume of shifts for the agency.
+25%
The potential increased speed in well matched shift placement, resulting in more time saved with the best matching resulting in less cancellations from caregivers.
+40%
The predicted increase in an agencies manageable caseload volume, meaning more work covered, more income, more success for the agencies.
As a creative, you rarely get a project that involves undertaking everything from branding to concepting and creating an entire service. For that reason this project has been a hugely complex and challenging, but a satisfying one that has left me very proud of the Younite team and my personal part in making it happen.
Dave Papworth. CCO, New York
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